Return Policy

ROOZ Jewellery Return & Exchange Policy

Thank you for choosing ROOZ Jewellery! We want you to be completely satisfied with your purchase. However, if you wish to return or exchange an item, please review our policy below.

General Return Policy

  • Timeframe: You have 15 days from the date of purchase to request a return or exchange. Unfortunately, we cannot process any returns or exchanges after this period.
  • Eligibility: To be eligible for a return, items must be:
    • Unused and in the same condition as received.
    • In their original packaging.
    • Accompanied by a receipt or proof of purchase.

Custom Orders

  • Custom-made or personalized items are non-returnable and non-refundable due to their unique nature. However, if you have concerns with your custom order, please contact us at roozbeh.designer@gmail.com, and we will do our best to address your needs.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund via email.
  • Approved refunds will be processed and credited to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card company.
  • If more than 15 business days have passed since refund approval and you have not received your funds, please contact us at roozbeh.designer@gmail.com.

Exchanges

  • Items can be exchanged within 15 days if they are defective or damaged. For exchanges, please email us at roozbeh.designer@gmail.com.
  • If you wish to exchange for a different item, the fastest option is to return the original item for a refund (if eligible) and place a new order.

Non-Returnable Items

  • Sale items, gift cards, and certain items (e.g., hazardous materials, flammable liquids, and personal care products) are not eligible for returns or refunds.
  • Custom or personalized orders cannot be returned.

Cancellations

  • Cancellations are accepted within 12 hours of purchase. Please email us at roozbeh.designer@gmail.com to request a cancellation.

Shipping Information for Returns

  • All shipping, packaging, and customs costs for returns or exchanges are the responsibility of the buyer. Shipping costs are non-refundable.
  • If your item is valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
  • Returns should be sent to the address provided via email upon request.

Damages & Issues

  • Please inspect your order upon receipt and contact us immediately if it is defective, damaged, or incorrect. We will evaluate the issue and make it right.

European Union 14-Day Cooling-Off Period

  • If your order is shipped to the European Union, you are entitled to cancel or return your order within 14 days without justification. Items must be in the same condition as received, with tags, and in their original packaging. Proof of purchase is required.

Contact Information

For any questions or concerns regarding returns, exchanges, or refunds, please contact us at roozbeh.designer@gmail.com.